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Associate Payroll Specialist

Heartland Payment Systems

This is a Contract position in Rochester, NY posted September 30, 2021.


Thanks for your interest in a career with Heartland! We are looking for team members who demonstrate our values of care, focus, and quality to join our corporate team. Heartland has offices all over the U.S., and we are proud to be consistently ranked one of the country’s Best Places to Work. Benefits include highly competitive compensation, full medical and dental coverage, flexible schedules, a casual work environment, extensive training and professional development, as well as an emphasis on work-life balance. Apply today to learn more about Heartland and how you’d be a great addition to our team.

Job Details:

What will you be doing?

  • Maintains an assigned base of payroll clients with various pay weekly, bi-weekly, semi-monthly, and monthly pay frequencies

  • Provides client customer support by being in the phone queue

  • Manage team member’s client base when necessary

  • Provides exceptional customer service support and resolves client issues and concerns timely

  • Effectively manage critical relationships between all channels to improve client retention

  • Competent in describing the various reports and products available via software to clients

  • Collaborate with other divisions/departments as first point of contact to filter and convey relevant information to client regarding compliance or miscellaneous initiatives

  • Establishes and maintains a positive working relationship with clients focused on partnership and common objectives

  • Proficient at client situation de-escalation and appropriately identify possible Payroll Supervisor engagement

  • Begin learning how to troubleshoot and problem solve situations that arise

  • Ability to learn and maintain a working knowledge of the Payroll Software

  • Interacts with client base via telephone, fax, and/or e-mail to obtain payroll data including hours worked, salary adjustments, special payments and employee deductions

  • Accurately keys all payroll related data necessary to process client payrolls timely by deadline

  • Facilitate, collaborate and coordinate with all departments for seamless and worry free processing to maintain positive client experiences

  • Basic understanding of ancillary product setup

  • Work effectively as part of a team for the greater good of the business, with a strong sense of urgency, punctuality and reliability to meet internal and external targeted goals daily

  • Attend training department classes for new hire training (30, 60, 90-day plan) and ongoing payroll training throughout the year.

  • Initial exposure to usage of WIKI library and all related resources and documents  

  • Other administrative and clerical tasks as assigned or requested

What are the requirements?

  • Work ethic inspired by integrity, accountability, responsibility, commitment and peer respect

  • Detail oriented, with ability to focus on and comprehend numerical and financial data

  • Customer-service oriented, excellent phone and email etiquette required

  • Ability to work under time constraints and maintain daily schedules to ensure client’s payroll needs are met

  • Excellent Analytical and Problem-Solving skills

  • Ability to multi task; simultaneously interacting with clients as well as  internal customers and associates

  • Ability to work independently as well as part of a team

  • Strong organizational and communication skills

  • Comfortable in Windows PC environment with accurate data entry/keyboarding skills

  • Proficient in Microsoft Excel, Word, and Outlook

  • Articulate, able to communicate professionally and confidently in both verbal and email conversations

  • High School Diploma/Equivalent

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.