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Central phone recruiter

Design Evolution

This is a Full-time position in Township 3, AR posted September 11, 2019.

The ideal candidate will be comfortable answering inbound and making outbound calls to recruit patients into Midwest Clinical Research Center studies.

Candidate should be prepared to provide extremely high quality customer service and ensure critical information is captured and entered into site database via CTMS system.¬†ResponsibilitiesConduct outgoing patient recruitment calls and answer inbound callsConduct subject screening by identifying the patient’s diagnosis based on inclusion/exclusion criteria of clinical research studies Process potential patients from a variety of sources (for example, TV, radio, internet, database, etc.) and document in computer system accordinglyComplete detailed medical history on potential screening subjects in CTMS Schedule potential subjects for pre-screen or screening visitsAdministrative tasks as assigned, such as checking email and voicemail and take appropriate action on messages.

Maintaining online recruitment systems’ as well as data entry as neededRespond to potential subject inquiries in a timely and efficient mannerEstablishing rapport and ensuring courteous and efficient service is provided to callers, site locations and all customers including but not limited to the patients, subjects, potential subjects, doctors and other employees within the companyEnsure confidentiality of subjects is maintained in conjunction with the Health Insurance Portability Accountability Act (HIPAA)Demonstrate knowledge of the sites clinical research studies as well as the diagnoses and medical terminology that is involved in each studyResponsible for understanding the protocols and exclusions and a comprehensive understanding of each trial being conductedStudy, learns, and comply with ERG/site standard operation procedures, and other policies, practices and regulations where applicable QualificationsHigh School Diploma (College degree preferred) At least two years experience in sales, medical or clinical research setting (patient recruiting experience strongly preferred)