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Client Care Coordinator / Recruiter

Elderly Caregivers LLC

This is a Full-time position in Pittsfield, MA posted November 21, 2021.

Job description

Job description

Elderly Caregivers, LLC is a family-owned Home Health Agency, and we are seeking a new Full Time Care Coordinator/Recruiter to join our team.

When it comes to our Clients’ health and well-being, we believe that home and the loving care of our staff and caregivers are the best medicine.

If this sounds like something that may entice you, please read further!

Responsibilities and Duties
Maintain current client and staff documentation with all necessary information.
Utilize agency software to determine caregiver availability.
Prepare weekly and/or monthly schedules for field staff.
Check to ensure all visits have been completed, monitor compliance issues as it relates to documentation within the scheduling system.
Recruit new caregivers to fill new and existing position openings.
Assists in relaying messages to office staff, redirects calls as needed.
Serve as the rotating on-call during non-business hours when needed.
Perform quality assurance type calls to clients to check how services are going, make necessary updates to client/caregiver information and fill out any necessary forms/notes to document these calls.
Answer phone inquiries regarding the services we provide and the positions we have available.
Monitoring day-of schedules and troubleshooting problems and responding to client or caregiver issues as they arise.
Performs other duties as assigned by supervisor.
Qualifications and Skills

Compassion for the elderly, ability to multi-task, basic computer skills, straight forward communication skills, common sense, polite phone manner and a dedication to the company’s mission.
Good telephone, organizational, multitasking, typing and communication skills necessary.
Proficient in Microsoft Office Suite, Home Care Scheduling Platforms, Internet.
Bi-lingual English/Spanish is a plus
2 Years work related experience within the health care services industry (1 year in home health preferred).
CNA preferred
Ability to pass Background Check.
Job Details
Full Time Position (Hours are 9am-5pm Monday through Friday)
Rotating Evening and Weekend On-Call Duties
Benefits
Competitive Salary
Medical
2 Weeks PTO to start (Increases with tenure)
Paid Holidays
Weekly Pay & Direct Deposit
Job Specific Training Opportunities
Scheduled performance feedback & opportunity for bonuses based on performance
Job Type: Full-time

Pay: $20.00 per hour

Job Type: Full-time

Pay: $17.00
– $20.00 per hour

Benefits:
Health insurance
Paid time off
Schedule:
8 hour shift
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Preferred)
Work Location: Multiple Locations