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Director of Human Resources

Kickapoo Lucky Eagle Casino

This is a Contract position in Eagle Pass, TX posted August 11, 2020.

Reports toGeneral ManagerJob SummaryPromotes and implements human resource principles by planning and managing human resources programs for the company including staffing, compensation, recruitment, team member retention, team member relations, Human Resources Information System, workers’ compensation, guest service, and team member training/education.Essential Functions* Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.* Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions. Develop annual department budget and analysis of staffing needs. Ensure budget compliance throughout the year.* Manage, train and lead Human Resource staff to ensure skill development. Support management by providing human resource advice, counsel and decisions.* Direct recruitment and placement activities. Propose programs to enhance recruitment and retention.* Develop exempt and non-exempt salary structure to promote equitable compensation. Develop environment and competitiveness within the local labor market.* Provide leadership and guidance for Worker’s Compensation.* Assist in developing training programs targeted for team members and management. Provide counseling and support to all personnel to ensure good employee relations.* Interpret, administer, and communicate personnel policies and procedures; act as liaison between team members and management on employment and human resources issues.* Coordinate and assist in team member investigations.* Maintain communication and evaluation of open positions for transfers and promotions.* Identify departmental staffing needs and requirements for each position in partnership with the department heads.* Seek opportunities to streamline the licensing process.* Coordinate training and development programs on HR knowledge and skills as related to operational needs including the areas of hiring, terminations, documentation, evaluations, privacy, FMLA, workplace safety, harassment, discrimination, workplace violence and other topics as directed by business needs.* Audit HR Data for accuracy and compliance.* Develop and implements human resources strategies and establish department accountabilities.* Manage human resources operations through recruiting, selecting, orienting, training, coaching, counseling, and disciplining employees; planning, monitoring, appraising, and reviewing employee job contributions; maintaining compensation; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; positively implementing change.* Develop organization strategies by identifying and researching human resources issues; contributing information, analysis, and recommendations to the company’s strategic thinking and direction; establishes human resources objectives consistent with organizational objectives.* Support management by providing human resources advice, counsel, and decisions; analyzing information and applications to protect the interest of employees and company with accordance with applicable laws and regulations.* Develop human resources operations financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.* Investigate, resolve, or bring to higher management for resolution, all team member grievances not resolved by line management.* Guide team members and management by researching, developing, writing, and updating policies, procedures, methods, and guidelines.* Effectively communicate and enforce company values.* Maintain job knowledge by participating in conferences and educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.* Manage and maintain security of confidential information entrusted to position.* Attend and satisfactorily complete all required training as assigned.* Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.* The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.* Perform other duties as assigned.Minimum Requirements to Qualifications:* Must have a Bachelor’s Degree.* Must have at least five (5) years related HR managerial experience in a high volume complex casino or tribal environment.* Must have SHRM certification or an acceptable equivalent.* Experience in social media recruiting.* Strong knowledge of employment and labor law, costing principles and budgeting recruiting, employee relations and compensation programs.* Proven strategic plan development and policy/procedure writing required.* Proven financial management/budget experience required.* Ability to lead, implement, and maintain HR programs and initiatives.* Strong organizational and leadership qualities, interpersonal skills and dedicated commitment to excellence.* Excellent analysis and problem resolution skills are required.* Strong communication skills in English both written and oral. Spanish or other language skills a plus.* Must have a stable employment history.* Previous experience as the Director of Human Resources in a tribal casino preferred.Other Criteria:Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.Reasoning Ability:* Ability to work independently with minimal supervision.* Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.* Ability to work under pressure in a fast paced, stressful environment.* Ability to meet multiple deadlines and multi-task.* Ability to have strong critical thinking, analytical and guest service skills.* Must possess a positive attitude with strong organizational and leadership qualities.* Ability to add, subtract, multiply and divide in all units of measure.* Ability to define problems, collect data, establish facts and draw conclusions.* Ability to understand complex instructions and material.* Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.* Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.* Ability to maintain confidentiality.* Ability to follow and comply with established Casino guest service programs.Physical Demands:* While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.* The team member must be able to concentrate for prolonged periods.* Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.* The team member must be able to communicate effectively in person or using telecommunications equipment.* The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.* Frequently lift and/or move up to 30 lbs.Work Environment:* Normal office setting and casino floor.* Frequent walking and standing in a smoke filled environment and frequent contact with the general public.* Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.* Extended hours and irregular shifts may be required including nights, weekends and holidays.* Must be able to perform under pressure and work long hours under stressful conditions.* May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.* May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.* Travel may be required to perform one or more essential functions of this position.Conditions of Employment:* Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.* Must be able to provide authorization to work in the United States.* Must be at least 18 years of age.* Must have access to reliable transportation to commute to and from work.* Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.