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Director of Performance & Culture (LV Region)

Caesars Entertainment

This is a Contract position in Las Vegas, NV posted October 1, 2020.

JOB SUMMARY: Oversee performance & culture initiatives for the LV Region.

Lead design, development and implementation of innovative programs that drive employee satisfaction, retention and productivity.

Builds engagement capabilities, particularly at property level, for effective implementation, follow-up, sustainability and measurement in the LV Region.

Ensure compliance with standardized company programs while continuously growing and sharing best practices from properties, corporate offices and other best practice companies.

Serve as internal consultant on engagement.

KEY JOB FUNCTIONS : Partner with divisions to implement best practices for improving team member satisfaction, retention and productivity.

Contribute to the short and long term strategies of the organization through the development of a yearly engagement plans to target rewards, recognition, wellness, education, and service.

Establish an effective communication platform that will foster understanding and alignment across the workforce to the business objectives and the achievement of required results.

Ensure effective engagement with department heads and consistent flow of information in both directions.

Assist with the development and enhancement of progressive customer service standards to ensure outstanding internal and external service performance.

Inspire best practice leadership competencies property-wide with the ability to “walk the walk” with property executives.

Ensure that the management team is aligned and focused on consistent business goals as defined through set business strategies.

Create innovative communication strategies to promote wellness and education to positively impact employee morale.

Provide hands-on support to manage succession planning and talent review process.

Utilize employee and supervisor feedback surveys to strategically modify engagement planning to target high-impact areas.

Ensure that each team member clearly understands and is held accountable for their respective performance expectations.

Evaluate partner performance and provide appropriate guidance and/or recognition.

Monitor meaningful metrics to track Engagement plans and their impact on key strategic pillars.

Partner with divisions to ensure consistent application of company policies and employee relations practice Analyze employee turnover and satisfaction to identify issues and address via creative strategies and systems for retention and engagement.

Demonstrate leadership skills in determining a vision, aligning and inspiring teams to achieve the vision – including teams that are cross-functional and cross-property.

Balance strategic thinking with speed to deliver turn-key programs that are easily implemented at properties.

Manage department budget; effectively partner with properties to provide advance planning of charges that will be allocated to properties.

Exemplify and endorse the business objectives, ethics and values of Caesars Entertainment Corporation.

Act in accordance with the Code of Commitment.

Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies.

Identify compliance risks and take actions necessary to eliminate or minimize risks.

Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior.

Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct.

Job Requirements: EDUCATION and/or EXPERIENCE: Proven experience implementing creative team member and performance strategies and tactics resulting in measurable improvement across multiple business metrics (retention, satisfaction, productivity, financial performance).

Experience at both property and corporate level strongly preferred.

BA degree or Masters in a related field preferred.

SPHR or PHR certification is preferred.

Top-level management of a human resources department in the gaming/hospitality industry or customer service related field is strongly preferred.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

Ability to respond to common inquiries or complaints from customers and team members.

Ability to effectively communicate one-on-one and to groups to foster enthusiasm for program implementation; explain policies and procedures; persuade others to accept or adopt a specific opinion or action.

Ability to effectively present information and/or a convincing argument to executives.

Superior analytical and critical thinking skills are a must.

Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent.

Ability to analyze information, problems, situations, practices or procedures to: define the problem or objective, identify relevant concerns or factors, identify patterns, tendencies and relationships, formulate logical and objective conclusions, recognize alternatives and their implications.

Skill in managing multi-faceted projects to a successful conclusion.

Ability to multi-task.

Critical Leadership Competencies:
• Initiative.

Creates and seizes opportunities to win, even when faced with ambiguity.

True passion for results.

T eam Focused .

Catalyst for success of the whole team, not just own goals.

Range of Influence.

Inspires confidence.

Builds and leverages a powerful network.

Problem finding .

Sees around the corners.

Anticipates the unexpected.

Creativity .

Generate new perspectives.

Inspires brilliance with new ideas.

Business Intelligence.

Stays current.

Understands how what happens in the world affects us, our marketplace and our competition.

Entertain your Best.

Demonstrates integrity, authenticity, and candor.

Embraces inclusion and employee engagement.

Outside In.

Systematically seeks information on customers’ wants and needs Problem Resolution.

Be decisive and timely.

Act on information and adapt with changes.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The above statements are intended to describe the general nature and level of work being performed in this position.

They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer.

.The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.