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Employee Benefits- Sr. Customer Service Representative


This is a Contract position in Charlotte, NC posted September 16, 2020.

Thank you for your interest in a position with Equitable.

Candidate will be a member of Equitable Customer Service team supporting Equitable’s Employee Benefits business responsible for the following:
• Customer inquiries related to product, coverage and administration guidelines
• Group eligibility administration
– additions, changes, terminations
• Employer billing inquiries related to invoice administration, reconciliation and website support
• Document client interactions in
• Ad hoc technology support and training for Brokers, Employers and Employees related to AXA’s EB360 website and enrollment platform.

• Designated Employer relationship manager and point of contact for administrative support and escalations In support of the above functions, candidates will:
• Contribute to definition of processes and documentation of written procedures.

• Meet service level agreements and support reporting on key performance metrics.

• Demonstrate expertise leveraging technology tools and platforms to conduct day to day job responsibilities Minimum Qualifications:
• 2 years of group insurance experience with familiarity of Life/AD&D, Dental, Vision, Short and Long Term Disability.

• Candidate must possess North Carolina Life and Health Insurance License.

If not currently licensed, incumbent will have 3 months from date of hire to obtain.

Preferred Qualifications:
• Proven ability to manage multiple installations and clients at a time, while paying strict attention to detail, and ensuring timely completion.

• Excellent listening and presentation skills.

• Excellent verbal and written communication skills.

• Incumbent will have ability to operate in a challenging and fast-paced team environment, adjusting quickly to change.

• Incumbent will possess a high level of reliability, responsibility, and organization.

• Foreign language speaking (e.g., Spanish) incumbent a plus.

About Equitable We have been providing stability and reliability to our clients since 1859 to help them live their lives with confidence, to give them peace of mind, and enable them to realize their dreams for their loved ones and their legacy.

As an employer, Equitable is committed to creating an environment where everyone feels completely comfortable bringing their true selves to work every day.

Equitable has been recognized and certified as a great place to work by the Great Place to Work Institute.

We provide our employees opportunities to move within our organization so they can grow their career and skills without ever having to leave Equitable.

Almost 40% of our open jobs are filled with current employees.

In addition to competitive compensation and an outstanding benefits package including 401(k) and medical programs, we offer the opportunity for continued professional development in a congenial corporate environment.

Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.

NOTE: Equitable participates in the E-Verify program.

If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at (212) 314-6368 or email us at