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Human Resource Representative

Collabera

This is a Full-time position in Charlotte, NC posted February 4, 2021.

Position Detail:
Job Title: Project Manager (Level I)- HR
Job Location: Charlotte, NC, 28255
Job Duration:6 months 

Job Description:
Hours – must be able to work a Saturday or Sunday – it is not a M-F job only. We need flexibility. It is not occasional or 1 weekend a month – that is not correct. It depends on volume

Hours will work within timeframe of 9am-8pm EST, Sat/Sun – 9:30am-7:30pmEST

The Life Event Services (LES) Consultant is responsible for delivering COVID-19 event support to managers and employees through a variety of channels which may include telephone and email.

The role requires consultants to:

• Use sound judgment to mitigate risk and evaluate information received to form fact-based decisions, solve problems and make formal recommendations in a time sensitive environment.

• Multi-task with ease as the LES Consultant manages multiple cases simultaneously while prioritizing the most urgent needs. Provide superb customer care; convey empathy, patience and listening skills.

• Escalate as appropriate within team leadership structure and processes. Thoroughly and completely document cases in case management tool.

• Generally, the work routine occurs during normal business hours.

Required Skills:
•5 years of experience working in HR
• Experience with taking calls, talking to employees and resolving issues
• Experience working with highly sensitive and confidential information
• Adapts to change quickly and is proactive to remain current in all trainings and business updates
• Ability to manage risk while ensuring optimal value and outcomes are achieved

management,Training,Commitment,Empathy,Listening,Patience, Communication,HR,Human resource,Resolving issues