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Human Resources Assistant

SDI International Corp

This is a Full-time position in Boca Raton, FL posted June 7, 2021.

SDI is looking for a HR Operations Administrator for a 12 months contract for our client located in Boca Raton, FL.

  • First point of contact for employees and managers for resolution of HR issues related to areas of Benefits, Compensation, New hires, Recognitions, Kronos, Payroll and other HR Business Processes.  
  • HR Shared Services Administrator who creates a positive, productive experience for managers and employees who seek assistance on a broad range of matters pertaining to their relationship with the Company. 
  • Accepts large volumes of incoming calls, chats, and text from various levels of employees to quickly access and resolve HR related issues. 
  • Delivers exceptional customer service while supporting employees with HR issues/questions.  
  • Ensures execution of End-to-End processes and all tasks associated from Employee Cloud/Workday.
  • Supports all HR COEs for executing Core, Common and Consistent, processes, tasks and overall administration, and ensures continuity and successful delivery of functional services to users throughout the organization
  • Conduct research of issues as appropriate and provide resolution in a timely manner
  • Create, monitor, and close out tickets in the case management tool, as well as work closely with other HR staff members, and HR systems to provide service and support to all other HR functional areas
  • Ensures that case notes are professionally written and that they thoroughly and accurately detail the problem and the proposed resolution
  • Conducts day to day HRIS transactional processing in Employee Cloud/Workday
  • Responsible for adhering to appropriate HR Operations KPI’s; may Assist HR Service Center Director in developing standard work, service level agreements and key performance indicators for all areas of the department
  • Ensures timely and accurate information/problem resolution to employees. 
  • Acquires and maintains substantial knowledge concerning Human Resources policy, programs, and procedures that allows first call resolution in the majority of cases