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Human Resources Assistant

Home Instead

This is a Full-time position in Williamsville, NY posted November 22, 2021.

Human Resources Assistant (Full-Time)

HJBW Enterprises, LLC d.b.a. Home Instead



Provides assistance to enhance recruitment and engagement activities for the local franchise office.


Primary Responsibilities 

  • Reflect the core values of HJBW Enterprises, LLC, (d.b.a. an independently owned and operated Home Instead franchise).
  • Answer each incoming call in a friendly, professional and knowledgeable manner
  • Assist with scheduling and conducting applicant interviews.  
  • Assist with conducting reference checks, criminal background and motor vehicle check and drug screens on CAREGivers.
  • Assist with creating employment records including but not limited to I-9 form, W-4 form and all other employment related documents.
  • Assist with CAREGiver orientation and all training including training required to meet Home Instead® Standards and additional optional training.
  • Assist with recruitment and engagement strategies that utilize the 5 CAREGiver needs to promote CAREGiver retention and satisfaction.
  • Assist with scheduling CAREGiver annual reviews
  • Assist with regular performance conversations, accountabilities, and problem resolution.
  • Assist with monitoring, mediating, and logging all client and CAREGiver activity utilizing the software system.
  • Assist the administrative team with client/ CAREGiver schedule coordination with emphasis on creating high quality matches and extraordinary relationships.
  • Assist with preparing and publishing the monthly newsletter within the deadline
  • Assist with planning and successfully executing CAREGiver meetings
  • Assist with monitoring compliance for local and federal labor and safety laws including but not limited to EOE, ADA, FMLA, and OSHA
  • Maintain regular attendance at the office to execute job responsibilities
  • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
  • Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
  • Perform any and all other functions deemed necessary.


Secondary Responsibilities

  • Conduct client/CAREGiver introductions as needed
  • Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
  • Perform any and all other functions deemed necessary


Education/Experience Requirements:

  • High school diploma or equivalent required.
  • Associate’s Degree or higher preferred.
  • HR experience preferred. 


Knowledge, Skills and Abilities:

  • Must have an understanding of and uphold the policies and procedures established by HJBW Enterprises, LLC, (d.b.a. an independently owned and operated Home Instead franchise)
  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
  • Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
  • Must demonstrate knowledge of the senior care industry
  • Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
  • Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
  • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
  • Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
  • Must present a professional appearance and demeanor
  • Must have the ability to operate office equipment
  • Must be patient and congenial on the telephone 
  • Must have computer skills and be proficient in Excel and Word
  • Must have the availability to work evenings or weekends as required
  • Must have the ability to perform duties in a professional office setting
  • Must have the ability to work as a part of a team
  • Must demonstrate excellent organizational skills



  • Ability to treat and care for seniors and their property with dignity and respect
  • Ability to communicate with clients in a friendly manner
  • Ability to lift, push, or pull up to but no more than 25 pounds
  • Ability to ascend and descend stairs, alternating steps, with and without load
  • Must be at least 21 years of age or older
  • Complete a criminal background check, motor vehicle check, and drug screen
  • Possess a valid driver’s license, valid auto insurance, and reliable transportation
  • Must be able to work at our physical office location during defined work hours (this is not remote work)



Please visit to apply.

**Please note that phone calls regarding this position will not be accepted. Thank you for your understanding.***


Each Home Instead franchise is independently owned and operated.