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Human Resources Coordinator

Globe Life Family Heritage Division

This is a Full-time position in McKinney, TX posted June 11, 2021.

What you will do:

  • Process employee life cycle HR system data transactions for a specific group and/or function to include but not limited to: new hire, employee changes, payroll, and separations.
  • Follow transaction approval matrix and ensure all approvals are captured.
  • Perform audits and controls to ensure compliance with Sarbanes-Oxley, Wage and Hour, and HR policies and procedures.
  • Answer customer HR questions and resolve complex issues ensuring exceptional customer service satisfaction.
  • Maintain comprehensive knowledge of HR programs, plans, policies, and processes, payroll, and HR systems.
  • Meet and exceed performance and service level metrics for timeliness, accuracy, and customer service.
  • Maintain HR Records to include personnel files and other employee documents.
  • Create, provide, and distribute documents, agreements, and letters where HR requests additional support.
  • Assist with creation and adherence of Standard Operations Procedures (SOPs) and process workflows. Participate and contribute to the pro-active review and implementation of process improvements.
  • Respond to and support various processes such as Timekeeping, I-9 and Employment Verification.
  • Complete special projects as assigned.

Principal Working Relationships:

Effectively partner with all areas with Human Resources and customer business groups. Interact with internal and external organizations such as Recruiting, Benefits, Compensation, Payroll, HRIS, IT, Finance and vendors.

Must haves:

  • Bachelor Degree in HR / Business or related field; or equivalent work experience
  • Advanced Excel and Word skills
  • Exceptional detail orientation and organization skills
  • Strong written and verbal communication skills
  • Customer-focused and have strong customer service skills
  • Analytical, organizational, and problem solving skills

Required Experience:

  • Minimum 2 years at the HR Specialist level, within an HR Operations and/or Shared Services environment – payroll processing and/or call center experience a plus.
  • Enterprise HRIS/ATS system experience – Lawson and SilkRoad preferred, but not required