Capricorn Systems, Inc.
Job title Skype for Business Tech Support Location Redmond, WA Job Description Overall 6 – 8 years of experience in Infra operations support Minimum 3 years of experience in Lync 2013 andor Skype for Business (SFB) Intermediate to Advanced level knowledge in SFB or Lync 2013 Good understanding of SIP methods and signaling Experience in administration Troubleshooting Enterprise Voice on LyncSFB including SIP trunks Experience in Patch management of LyncSFB environment and migrations Configuration Administration of SFB and Exchange UM dial plans Helpdesk call handling solutions (such as Team Ring, Response Group Service) SFBLync troubleshooting knowledge and experience on tools like Snooper, NetMon, Wireshark, CLS Logging etc SFB high availability and disaster recovery administration and support