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Payroll Operations Lead

Ceridian

This is a Full-time position in Largo, FL posted November 21, 2021.

Ceridian is a global leader in Human Capital Management technology.

Simply put, we allow our customers to do the most complex things well (HR, Payroll, Benefits Administration, Workforce Management and Talent Management) and do them to scale. 

Makes Work Life Better™ is our brand promise, not only to our customers, but to our employees as well.

Our flagship platform, Dayforce, helps leaders make smart decisions based on data, strategy and intelligence that create value and maximize productivity. 

How do we make work life better? 

  • By delivering an award-winning product, conceptualized and developed by award-winning leaders, that result in award-winning customer employee experiences 
  • By hiring highly innovative, diverse talent that fully embraces and embodies our core values in everything they do: Customer Focus, Equity, Shared Ambition, Agility, Transparency, Optimism
  • By using modern technology, such as voice-activation with Dayforce Assistant and access to your money as soon as you earn it with Dayforce Wallet to stay in rhythm with the evolving demands of our 4 million global users

We understand that no matter where you are, choosing a new employer is always one of life’s most stressful events.

We encourage you to check us out at Ceridian.com to learn more about how we are impacting the world of work for our customers, employees and you!

About the Position: 

Ceridian is currently seeking a Full Time Salaried (Exempt) Payroll Operations Lead to join our Dayforce Managed Team.

We service our clients by supporting the complete employee life cycle including payroll, workforce management, benefits, and contact center; allowing the client to focus on their core business. 

The ideal candidate will have a strong background in effectively managing clients and indirectly managing their colleagues.

They will also have an in-depth working knowledge of leading payroll, year end, projects and workforce management functions.

Our ideal candidate also has: 

  • Managing the operational activities for the clients they lead 
  • Managing a broad scope of day-to-day operations with agility and through continual change
  • Measuring, monitoring and controlling quality using department metrics
  • Become a subject matter expert of client information and provide professional suggestions for improvement to the payroll manager, other leaders and the client.

    Share the aforementioned knowledge with other employees.

  • Perform as a workflow coordinator by: 
  • Increase effectiveness and suggest process Improvements that identify and address any inefficiencies within the client processes.
  • Assist in providing the necessary tools, coaching and training to the team.
  • Assist in establishing standards and best practices.
  • Assist in evaluating and assessing the overall effectiveness of the team resource allocation. 
  • Enhance, support and promote cross-functional training. 
  • Technical skills are essential for the Payroll Client Manager (PCM) position as it requires specific detailed knowledge and the capabilities to accomplish similar tasks.
  • Communication skills are essential as the PCM must be able to transfer all information to others (clients, leaders, co-workers) effectively and efficiently.

    The PCM will need to convey information in a way so that each role understands and relates. 

  • Decision making skills for the PCM will include the ability to weigh the risks and rewards of all choices.

    Moreover, this position will also require the PCM to recognize problems and opportunities quickly and precisely.

    The PCM will then action appropriately to resolve the issue and/or capitalize on the opportunities

Qualifications:

  • 5+ years of experience managing high volume and complex Payrolls.

    End to end payroll experience a plus with strong analytical and technical expertise

  • A clear understanding of payroll, benefits and taxation and an understanding of applicable legislative requirements 
  • Meticulously plans, organizes and resolves payroll operational items at a client level, including positive change management abilities
  • Must have excellent verbal and written communication skills with the ability to communicate clearly and effectively with leadership, internal partners and customers 
  • Bachelor’s Degree desired or equivalent work experience 
  • CPP/FPC certification highly desired.
  • Bilingual is an asset

Responsibilities: 

  • Leads and coordinates the end-to-end payroll process for clients
  • Provides leadership and expertise at a process level for the entire end to end payroll
  • Indirectly manages colleagues to support them executing their responsibilities
  • Supports (existing and new) clients and internal teams throughout various client life cycles
  • Has an “I own it” attitude about deliverables and projects from start to finish
  • Accountable and responsible for overall quality control and auditing to ensure accuracy and low error or defect percentage.

    Leads efforts to continually improve in these areas.

  • Responsible for year-round compliance and control efforts
  • Leads efforts to create a network of cross-functional internal partners 
  • Responsible for ensuring contract and service level agreements (SLA) compliance
  • Performs frequent audits to ensure accuracy of payroll tax setup and compliance with tax agency requirements. 
  • Perform pay period, quarter and year-end payroll tax audits.

    Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements

  • Proactively manage quarter, and year-end payroll auditing and processing
  • Strong working knowledge of all state, local and federal tax laws as well as W2 management responsibility.