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PMO Resource Manager

CEI Group

This is a Full-time position in Waltham, MA posted June 9, 2021.

Job Purpose Reporting directly to the Director of US IT PMO, the Resource Manager is responsible for IT Project Program Resource management for IT.

Key Accountabilities Liaise with IT Leadership Team (LT) from Business Technology towers, Strategic Initiatives, GSE, IO, EA, Security, Digital IT EPMO to develop and own the resource demand pipeline across Global projects programs based on resource plans developed owned by the respective delivery centers Drives informed decision making to the ITLT through production and presentation of resource analytics based on current capacity and forecasted demand by role In-house development of team skills and capability, overseeing the blend of contractor and permanent resources to grow internal capability and maintain flex throughout peaks and dips of workload Maintain a central view of all Project resources and their utilization.

Working with Portfolio Management and the ITLT to understand current IT workload and the high-level forecasts of the required resources, blend of permanentcontractors and skills needed to deliver IT Projects for the company Producing the forward demand plan for IT Project resources, working with BPrsquos, SDDrsquos, PDMrsquos, and SDMrsquos to capture required skills and domain expertise to deliver the pipeline of resources required Track the progress for all resource requirements to control the request process.

Ensuring requests are satisfied with the right team within agreed SLAs and the service catalogue for both start-up phases and ongoing projects (where the company leads this work) Plays a lead role in capability development activities based on the pool data, emerging skills and best practice themes and forward plans Owns the relationship and interface with HR Resourcing and Pontoon.

Collating feedback on performance and escalating and issuersquos Overview of all Resource Management Services across a Portfolio, Program or Strategic Initiative Owns Regional EPMO Run the Business (RTB) and lsquorun ratersquo reporting and exception analysis Responsible for working with Finance to createmaintain internal IT roles rate card SupervisoryInterpersonal
– Experience Required Excellent communication and customer-facing skills.

Ability to work with and gain alignment on strategy and product direction with senior leadership.

Qualifications Successful candidates will bull Be a passionate and visionary technologist able to inspire others to challenge and disrupt the current reality and most importantly of all, able to take people along with you.

bull Possess previous IT leadership experience commensurate with this significant and high-profile role gained at highly respected organizations and having successfully developed and executed program assurance in, desirably, a regulated environment bull Demonstrate significant experience in the development of effective business focused IT Resource Management metrics and quality measurements bull Present with gravitas and credibility to build strong relationships, and collaborate, with a wide variety of internal stakeholders and maintain an expert external network bull Demonstrate significant EQ skills to work with others in a matrix environment to achieve technology results interfacing across global delivery centers and in the wider business at all levels bull Be an inspirational leader, able to excite and develop internal and external ecosystem teams to deliver high performance bull Have developed highly tuned organizational change management skills and able to successfully lead existing IT organizations through transformation with courage and sensitivity bull Possess strong Resource Management expertise and experience, ideally having working in large complex IT Project Program Delivery teams for other large organizations bull Be able to communicate and co-ordinate multiple tasks simultaneously in a complex and dynamic organization, ensuring an effective balance between internally and externally facing activities bull Demonstrate technical credibility and independent judgment and decision-making responsibilities bull Possess a good level of understanding of project program management methodologies and frameworks, such as Agile Waterfall.

bull Strong relationship management and facilitation skills Key Attributes bull Masterrsquos Degree in Computer Sciencerelated field, or equivalent industry experience bull Extensive experience as a Resource Manager in IT Project Program Delivery teams bull MBA desirable