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Policyholder Services Specialist

MassMutual

This is a Full-time position in Washington, DC posted September 29, 2021.

+ Provide back office support to Customer Care Associates (CCA’s), policyholders, advisors and field support for inforce book of business (migrated to Coverpath)+ Serve as a liaison between Digital Operations and Haven on behalf of our customers and agents, ensuring world class service+ Ability to adapt to fast-paced work environment; strong learning agility; critical thinking and effective utilization of data to drive decisions; collaboration with technology business partners to troubleshoot and resolve defects and unsupported workflows.+ Inclusion: A team-focused mindset; encouraging and trustworthy; fostering strong working and interpersonal relationships; willingness to do what it takes to get the job done; flexibility to take on new responsibilities and teach others through cross-training with team members.+ Resilience: Openminded and confident in a constantly changing and evolving business environment; ability to rebound from failures and see the lesson as the opportunity to learn and grow; demonstrate composure and confidence in uncertain and turbulent times.+ Collaborate with team members and leaders on projects, system testing, workflows, research and requirement gathering in efforts to build fully scalable and efficient processes.+ Independently managed assigned workload (live phone coverage and research tickets via Zendesk)./#LI-CD1_MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status._
Associated topics: agent, call center associate, client, customer care, customer service, intern, phone, product support, support, telephone