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Recruitment and Engagement Coordinator

Home Instead Senior Care

This is a Contract position in Houston, TX posted October 2, 2020.

Objective: The Recruitment and Engagement Coordinator is expected to perform a variety of duties for the recruitment and retention of CAREGivers.

The Recruitment and Engagement Coordinator’s primary responsibilities include but are not limited to recruiting, screening, hiring, training and engaging a staff of CAREGivers in order to provide the highest quality service to clients.

Primary Responsibilities: Screen and review CAREGivers’ applications and answer job inquiries.

Develop and implement new recruitment strategies online and within the community.

Schedule and conduct applicant interviews in an efficient and professional manner.

Conduct reference checks, criminal background and motor vehicle check and drug screens on all CAREGivers.

Create and maintain all employment records including but not limited to Form I-9, W-4 form and all other employment related documents.

Schedule and conduct CAREGiver orientation and all training required to meet Home Instead® Standards.

Develop engagement strategies that utilize the 5 CAREGiver needs to promote CAREGiver retention and satisfaction.

Schedule and conduct CAREGiver annual reviews and all supervision including regular performance conversations, accountabilities and problem resolution.

Work in partnership with the Scheduling Department to coordinate CAREGiver schedules with an emphasis on creating high quality matches and extraordinary relationships.

Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.

Prepare and publish the monthly newsletter within the deadline.

Evaluate and update all orientation and training materials as needed.

Plan and successfully execute all CAREGiver meetings.

Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA.

Maintain punctual, regular attendance at the office to execute job responsibilities, including On-Call duties.

Demonstrate open and effective communication with colleagues, CAREGivers, clients, and family members.

Conduct Staffing, Service Inquiries and Care Consultations as needed following the established sales process.

Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.

Education/Experience Requirements: High school graduation or the equivalent One year of related business experience or an equivalent combination of education and work experience may be considered Must possess a valid driver’s license Supervisory Responsibilities: None Knowledge, Skills and Abilities: Must have an understanding of and uphold the policies and procedures established by Houston Home Care, LLC (d.b.a.

an independently owned and operated Home Instead Senior Care franchise) Must demonstrate excellent oral and written communication skills and the ability to listen effectively Must have the ability to work independently, maintain confidentiality of information and meet deadlines Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures Must demonstrate knowledge of the senior care industry Must have the ability to organize and prioritize daily, quarterly, monthly and yearly work Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients and CAREGivers Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone Must present a professional appearance and demeanor Must have the ability to operate office equipment Must have computer skills and be proficient in Word and Excel Must have the availability to work evenings and weekends as required Must have the ability to perform duties in a professional office setting Each Home Instead franchise is independently owned and operated.