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Resource Manager

Black Knight, Inc.

This is a Contract position in Denver, CO posted December 18, 2019.

Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle.

Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals.

Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.

JOB FAMILY DESCRIPTION Manages professional services employees to ensure projects are successfully completed.

Responsibilities include scheduling resources to meet project requirements and developing staff members to achieve above average performance.

GENERAL DUTIES & RESPONSIBILITIES Develops and manages the tactical and strategic resource plan for an offering or service line.

Manages a team of professional services employees, and assigns employees to specific client engagement projects with a goal of effectively balancing resource utilization needs with planning targets, skills allocation, actual utilization and staffing levels.

Works with the consulting management team, program & project managers and client relationship managers to identify the type of technical and business resources needed, assembling teams that are qualified to perform the work and financially aligned with project budget and schedule plans.

May serve as, or work closely with, program & project manager during project initiation tasks to define scope and understand the type, quantity and timing of resources needed.

Manages both client and interdepartmental relationships.

Monitors a large number of projects under management by staff, initiates proactive internal escalations, and directs client contact as necessary.

May serve as executive sponsor on some projects.

Collaborates and effectively solves internal barriers with large cross-functional teams to accomplish company goals.

Incorporates workforce planning and sales support with the overall business plan.

Monitors and manages travel, education and miscellaneous expenses to an acceptable level as defined in business plan.

Communicates effectively to senior management the achievements and performance levels of the team.

Communicates to subordinates to provide job-related information as well as changes to company policies and procedures, and any general announcements.

Understands each employee’s skills and proficiencies, provides coaching and career development, assists in setting performance and employee development objectives, and conducts performance appraisals and talent management.

Recruits new staff as needed.

Monitors utilization reports.

Recommends corrective action to maximize both utilization and profitability of resources’ billable time.

Coordinates plans for resource redeployment or retraining with human resources, as needed.

Manages revenue, expense and personnel budget requirements.

May contribute to strategic planning and large-scale operational deployment.

Performs additional related duties as assigned.

EDUCATIONAL GUIDELINES A Bachelor’s degree in Business Administration or the equivalent combination of education, training, and work experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES Knowledge of Black Knight products and services Knowledge of project management standards, processes, procedures and guidelines Knowledge of various types of IT project methodologies and life cycles (e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, implementation) and the correct project application Knowledge of standards relevant to the software industry (e.g., ISO, CMM, Six Sigma) Knowledge of financial services industry Excellent leadership, employee development, mentoring and coaching skills Ability to interact and negotiate with all levels of management and staff to resolve issues efficiently and to reach agreement when there are widely differing viewpoints Excellent analytical, problem-solving, decision-making, team, conflict management, organization, and time management skills Excellent verbal and written communication skills Ability to interact effectively with executives at both Black Knight and clients Ability to set clear expectations, manage team performance, motivate and develop staff with multiple skill levels, and build high morale among team members Ability to maintain confidentiality and carry out assignments that are sensitive in nature Resource Manager Advanced managerial role.

Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.

Provides guidance to team members within latitude of established company policies.

Recommends changes to policies and establishes procedures that affect group.

Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.

Follows processes and policies in selecting methods and techniques for obtaining solutions.

Faces variable situations that require analytical, interpretive, evaluative, and/or constructive thinking and requires research for solutions or new applications within internal and/or professional services engagements.

Uses innovative and strategic thinking in applying theories, principles, and concepts for all but the most complex issues.

Exercises judgment on the basis of the financial services industry or experience in project & program management, professional services engagements, or application development and considers various courses of action.

Discusses only the complex, unusual situations with Senior Resource Manager.

Acts as advisor to team members in meeting schedules and/or resolving problems.

Develops and administers schedules, performance requirements, and may have budget responsibilities.

Typically manages a staff of up to 25 employees of one or more functional and technical specialties.

Typically requires seven (7) or more years of experience in professional services, project management or application development and three (3) or more years of management responsibility.

Black Knight is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status.

Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter.

Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.