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Resource Manager – Customer Operations


This is a Full-time position in New York, NY posted July 22, 2021.

Dataiku allows enterprises to create value with their data in a human-centered way while breaking down silos and encouraging collaboration. One of the most unique characteristics of our product, Dataiku, is the breadth of its scope and the fact that it caters both to technical and non-technical users. With Dataiku, we aim to empower people through data and democratize data science.The primary responsibility of the Dataiku Customer Operations Resource Manager is to manage resourcing for all potential and assigned projects across our Services Division. This position requires that the individual be the liaison between the Service Department Leaders, Operations and Finance as it relates to resourcing and reconciliation across all work. The Resource Manager also works to facilitate appropriate staffing levels and capacity planning across the department based on aggregate understanding of our Sales funnel, project scope and requirements. The Resource Manager must also ensure that project resourcing is effectively managed in order to assure timely delivery and must communicate to appropriate stakeholders any resourcing issues that may impact scheduled delivery deadlines.In this role you will:* Assist with managing and increasing utilization numbers on the Professional Services team.* Manage and resolve potential resourcing conflicts.* Build, maintain, and communicate resource forecasts.* Run weekly resource meetings and facilitate resourcing issues / conflict resolution with Professional Services and appropriate department heads.* Manage resourcing forecast spreadsheets for Professional Services based on input from weekly meetings.* Work with Professional Services Practice Leaders and Implementation Managers to identify appropriate resource requirements for each account and project.* Maintain constant knowledge of current and upcoming projects and business development activities as they relate to resourcing.* Monitor weekly and monthly project activities and resourcing, identifying potential instances of underutilization and actively work with the Practice Leaders to address and solve those issues.* Arrange monthly and quarterly meetings with the Professional Services Management team to discuss all active projects and potential new business as well as to stay informed of potential issues such as resource and change control matters.* Receive, analyze, and report on weekly utilization reports to the Professional Services Management team.* Alert Senior Customer and Operations Management team of any potential concerns or issues with meeting key client deliverables due to resourcing.* Identify potential resourcing or process issues and present to the Professional Services Management team with proposed resolutions to such issues where applicable.* Attend weekly resource calls and manage collaboration processes with other departments or practices to share resources on an as needed basis.* Recommend process improvements for Utilization Reporting & Capacity Planning* Be responsible for managing overall utilization and Capacity PlanningYou might be a good fit if you have:* 3-8 years resource management or project management experience in either a Software, Consulting, or Professional Services environment.* Proficiency in the applications and processes related to Resource Management* Experience with Salesforce, Harvest, and Netsuite is a plus.* Assertive conflict-resolution and problem-solving skills.* Clear and concise communication in both written and verbal form.* Ability to be diplomatic or firm when necessary in order to drive business forward or obtain results.* Ability to be highly detail oriented and work autonomously.* Ability to manage multiple tasks and tight deadlines with confidence and ease.* Ability to prioritize and organize workloads across multiple groups.Benefits:* Opportunity to join Dataiku early on and help scale the company* Competitive compensation package, equity, health benefits, and paid vacation* Opportunity to work with a smart, passionate and driven team* Strong culture based on key values: Ownership, Passion, Autonomy and FriendlinessTo fulfill its mission, Dataiku is growing fast! In 2019, we achieved unicorn status, doubled in size and opened new offices across the globe. 2020 looked no different as we announced a $100 million Series D in August! We are now more than 600 Dataikers globally. Spanning from Sydney to Frankfurt, Denver to London, geography (and remote work) doesn’t stop Dataikers from working closely together and sharing experiences. Collaboration is key within our product and culture. We strive to create a sense of belonging and community while fostering diverse thinking by encouraging cross-team, cross-office interactions like our annual company offsite or Paris onboarding. Fly over to Twitter, LinkedIn, and Instagram to read stories about our culture, people, and success.Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment.