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Senior Consultant, HR Client Services


This is a Contract position in Westchester, IL posted October 1, 2020.

Tandem HR is a Professional Employer Organization (PEO) or HR outsourcing company providing custom HR solutions to businesses of all sizes since 1998.

Our vision is to be the first-choice trusted advisor for organizations looking to build an exceptional workplace.

Our mission is to provide customized and high-touch human resource solutions to organizations, enabling their growth and creating phenomenal company cultures.

We pride ourselves on our expert service teams and our continued growth.

We’re looking for talented individuals who live our values and support our vision and mission to join our team.

These are our values: True client partner Accountability is key Nonstop exceptional service Dedicated to success Expert level of consultation Maintain high integrity Position Summary The Senior Consultant, HR Client Services is responsible for maintaining and growing client satisfaction within the book of assigned accounts, using both customer service and human resources management knowledge, skills and abilities.

The Senior Consultant has an expansive knowledge of human resources and ability to guide clients through the most complex people and business-related matters.

Duties and Responsibilities
• Analyze client needs to develop appropriate Human Resources strategies to increase client satisfaction, retention, and enhance business performance.

• Proactively consult with clients and recommend strategic HR solutions to improve critical business objectives.

• Manage client service plans, including HR deliverables.

• Develop, revise, and implement HR policy and procedure.

• Respond to client employee, management, and executive inquires related to HR, Payroll, Benefits, Worker’s Compensation, Unemployment Claims, etc.

• Leverage appropriate colleagues as needed across the organization to drive service levels and solve complex challenges.

• Serve as a partner, mentor, trainer, and an escalation point for Consulting colleagues.

• Work on projects, as needed, to support compliance updates and/or industry needs and/or trends.

• Serve as a leader and an advocate within the organization and provides mentorship and guidance to internal colleagues.

• Undertake any other related activities as requested.

• BA/BS Degree in a related area required.

• PHR/SPHR certification required.

• At least seven (5) years exempt level HR experience.

• Proficient use of technology – HR software, HRIS Systems and Microsoft Office Suite.

• Working knowledge of Federal, State and Local laws and regulations related to the Human Resources function including, but not limited to, FLSA, ADA, Civil Rights Act of 1964, and FMLA.

• Specialized knowledge of general human resources policies, program, methods, practices and procedures related to Employee Relations, Staffing, Compensation, and EEO Administration.

• Ability to handle multiple priorities with a sense of urgency.

• Excellent interpersonal and communication skills.

• Perform onsite client visits as needed.

Physical Demands and Working Environment The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Environment: Work is performed primarily in a standard office environment with extensive public contact and frequent interruptions.

Frequent offsite work, at client locations.

• Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other locations using various modes of private and commercial transportation; and to verbally communicate to exchange information.

• Vision: See in the normal visual range with or without correction.

• Hearing: Hear in the normal audio range with or without correction.

This job description does not list all the duties of the job.

You may be asked by supervisors or managers to perform other instructions and duties.

This job description may be revised from time to time and does not constitute a contract for employment.