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Senior Payroll Specialist Massachusetts

BBS Financial, LLC

This is a Contract position in Methuen, MA posted June 9, 2021.

Position Summary The Payroll Specialist is accountable and responsible for all aspects of quality service for clients. Contacts and assists clients in process of obtaining information for payroll production and tax related issues; verifies totals, responds to/resolves client questions and problems and delivers quality customer service. Participate in conducting training sessions. Essential Duties and ResponsibilitiesThe essential functions include, but are not limited to the following: Maintaining a base of payroll clients relevant to size and complexity on all products Contacting clients daily to obtain payroll data including salary adjustments, special payments, tax allocations and employee deductions, and to set schedulesAccurately keying all payroll related data necessary to process and meet appointment schedules Maintaining a high rate of client retention through quality service Keeping abreast of the payroll processing system and changes in wage and tax laws, and corresponding with federal, state, and local tax agencies on behalf of our clientsMaintaining client filesResearching and resolving client/system problems Establishing and maintaining a positive working relationship with clients, agencies, and coworkers to promote a quality service image Participating in conducting training sessionsPerforming other duties as assigned Minimum Qualifications (Knowledge, Skills, and Abilities)Associate’s degree or equivalent from two-year college or technical school or three or more years of office-related experience and/or training; or equivalent combination of education and experienceSolid understanding of payroll and payroll tax laws requiredProven facility in MS Office, data entry and office equipment (e.g., telephone, head set, 10-key or calculator, computers, FAX machine, printer/copier)Proven facility in customer service, and problem resolutionEquivalent combination of education and experience is acceptableExcellent written, oral, and presentation communication skillsExcellent organizational, planning, and prioritization skillsExcellent interpersonal skills