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Specialist, Human Resources Shared Services

Health Support Center

This is a Full-time position in Brentwood, TN posted November 11, 2021.

LifePoint Health- Health Support Center


The Specialist, Human Resourcse Shared Services (HRSS) is responsible for providing comprehensive HR support for designated LifePoint Hospitals.  Specialists will serve both our internal and external partners through a variety of channels including phone, Service Now (Web ticket systems), and email.  In this role, the specialist will work all case requests to completion, and with the satisfaction of the requesting party.  Must perform with service in mind as well as professionalism, accuracy, efficiency.   

ESSENTIAL FUNCTIONS:  To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation. 

  • Receive and respond timely to all HR Service inquiries and requests with timely, accurate and professional responses.
  • Process employee onboarding, offboarding, leave of absence, employee life cycle transactions and/or payroll/timekeeping.
  • Follow set standard operating procedures (SOP) when completing tickets submitted via the ticket management system.
  • Regular and reliable attendance.
  • Perform other duties as assigned.

Additional Information:

  • Position serves both internal co-workers and external customers.
  • Access to and/or works with sensitive and/or confidential information.
  • Exhibit a [comprehensive] understanding of healthcare regulatory and compliance (e.g., HIPAA).  Skilled in the application of policies and procedures.  Knowledge of Business Office Standards and Recommended Practices.


Not responsible for supervising employees.

Job Requirements:

KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required.

Education: High School Diploma or GED equivalent

Experience: < 1 year of experience

Certifications: N/A

Licenses: N/A

Skills and Abilities:

Mathematical Skills

  • Business Mathematical Skills — Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.

Computer Skills

  • Fundamental Computer Skills — Routine use of electronic mail and computer systems. Ability to incorporate functions into documents, spreadsheets, databases, and presentations to support business objectives.


  • Moderate Communication Skills — Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.

Decision Making

  • Department Specific Impact — Decisions impact the management and operations within a department. May contribute to business and operational decisions that affect the department.

Nature of Problems

  • Varied Business Problems — Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedents and practices.

Independent Judgement

  • Moderate Independent Judgement — Results are defined; sets personal own goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.


  • Moderate — Handle multiple tasks simultaneously with moderate complexity.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell.  The employee must occasionally lift and/or move up to 20 pounds.  Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


  • Must be able work from home.  Have space in the home free from distraction and noise.  Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
  • Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.
  • In hospital environment, may be exposed to hazards and unusual elements, which may include but are not limited to bloodborne pathogens and / or contagious illnesses, toxic chemicals, and biohazardous materials which may require extensive safety precautions and the use of protective equipment.
  • Noise level in the work environment is typical for an office and/or hospital environment.
  • Minimum overnight travel (up to 10%) by land and/or air

LifePoint Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status or any other basis protected by applicable federal, state or local law.