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SVP, Sr Compliance Risk Mgmt Officer I – eCommunications Policy (Remote or Telecommuter options available)


This is a Contract position in Model City, NY posted September 16, 2020.

Serves as a senior compliance risk officer for eCommunications Policy – Independent Compliance Risk Management (ICRM) responsible for establishing internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and deliver a risk management framework that maintains risk levels within the firm’s risk appetite and protect the franchise. In addition, engages with the ICRM product and function coverage teams, in order to partner to develop and apply CRM program solutions that meet business and customer needs in a manner consistent with the Citi program framework.


• Designing, developing, delivering and maintaining best-in-class eCommunications Policy Compliance, programs, policies and practices for ICRM.
• Translating ICRM strategy and goals across Citi’s clients, products and geographies in a succinct and clear manner; provide direction and guidance on the programs. Serves as a subject matter expert on Citi’s Compliance programs.
• Providing oversight and guidance over the assessment of complex issues, structuring potential solutions and driving effective resolution with other stakeholders.
• Identifying and assessing Citi’s key compliance risks. Ensuring compliance risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s risk appetite statement and all policies and processes established within the risk governance framework.
• Monitoring adherence to Citi’s Compliance Risk Policies and measuring compliance risk through a robust control framework and ensuring that reviews are conducted consistently across each entity on a regular basis to confirm that controls identified are operating effectively.
• Performing complex analyses of comparative data, preparing and presenting regional and global reports related to compliance risk assessments, and monitoring of compliance related issues.
• Partnering, collaborating and working with other areas within Citi, as necessary.
• Keeping abreast of eCommunications Policy regulatory changes, new regulations and internal policy changes in order to further identify new key risk areas.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Remote or Telecommuter work options are available.
• Additional duties as assigned.


• Expertise of Compliance laws, rules, regulations, risks and typologies;
• Excellent written, verbal and analytical skills
• Must be a self-starter, flexible, innovative and adaptive;
• Highly motivated, strong attention to detail, team oriented, organized
• Strong presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging
• Ability to work collaboratively with regional and global partners in other functional units; ability to navigate a complex organization; to influence and lead people across cultures at a senior level
• Experience in managing regulatory exams and relationships with examiners, auditors etc.
• Awareness of regulatory requirements including local and US laws, international and industry standards
• Advanced knowledge in area of focus


• Bachelor’s degree; experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; Advanced degree preferred

• The Compliance Officer will be responsible for providing advice and guidance on the Electronic Communications policy and driving any modifications that may be beneficial. The Officer will Chair the revised Electronic Communications Governance Forum and review of the structure of the Electronic Communications Governance Forum to ensure appropriate representation from relevant stakeholders (ICRM, Legal, Technology). The Officer will be responsible for establishing a tracking mechanism of exceptions and developing controls around the exceptions.
• The Compliance Officer will create and maintain a register of Firm approved communication channels for e-communications and voice and will implement and maintain a process for the ongoing identification of communication channels for e-communications and voice. The process should include compiling documentation from users, analyzing the results to identify potential issues, escalating potential risk issues and providing input on potential corrective action plans designed to address identified issues.
• Additional responsibilities of the role include: Overseeing the monitoring to adherence to Citi’s Compliance Risk Policies and relevant procedures; Preparing, editing and maintaining Compliance program related materials; Interacting and working with other areas within Citi, as necessary; and Keeping abreast of regulatory changes, new regulations and internal policy changes in order to further identify new key risk areas.


Grade :All Job Level – All Job FunctionsAll Job Level – All Job Functions – US

Time Type :Full time

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Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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