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VP of Human Resources

Coast Professional, Inc.

This is a Full-time position in Geneseo, NY posted July 28, 2021.

Job Summary

The VP of Human Resources promotes and implements human resource values by planning and managing human resources programs; directing all of the people functions of Coast in accordance with the policies and practices of Coast, society and the laws, regulations and administrative rulings of governmental organizations and other regulatory and advisory authorities and organizations. The VP of Human Resources is responsible the strategic human resource planning, recruitment, employee retention, employee relations; EEO, attendance and leave policies and ensuring all fully comply with federal and state laws and regulations. Collect and analyze HR data, then make recommendations to management. This individual will be knowledgeable of the collection industry.

Job Duties and Responsibilities

* Participate in the development of Coast’s plans and programs as a strategic partner but particularly from the perspective of the impact on people.
* Plan, develop, organize, implement, direct and evaluate the organization’s human resource function and performance.
* Translate the strategic and tactical business plans into HR strategic and operational plans.
* Implements human resources strategies by establishing department accountabilities, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, AA/EEO compliance, and labor relations.
* Develop staffing strategies and implementation plans and programs to identify talent within and outside Coast for positions of responsibility. Identify appropriate and effective external sources for candidates for all levels within the company.
* Develop compensation and benefits programs to provide motivation, incentives and reward for effective performance and to provide programs which utilize and employ and the company partnership for the short and long-range health and welfare protection of the employees.
* Develop human resource planning models to identify competency, knowledge and talent gaps and develop specific programs for the filling of the gaps. Areas of activity will include talent management through proper succession planning programs for key contributor and management positions, training and development programs for preparing employees for more significant responsibilities and general business development programs to enhance employee knowledge and understanding for the business.
* Evaluate and advise on the impact of long-range planning of new programs/ strategies and regulatory action as those items impact the attraction, motivation, development and retention of the people resources of Coast.
* Continue improving the programs, policies, practices and processes associated with meeting the strategic and operation people issue of Coast.
* Manages human resources operations by recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff; planning, monitoring, appraising, and reviewing staff job contributions; maintaining compensation; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change.
* Develops human resources operations financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.
* Accomplishes special project results by identifying and clarifying issues and priorities; communicating and coordinating requirements; expediting fulfillment; evaluating milestone accomplishments; evaluating optional courses of action; changing assumptions and direction.
* Ensures the maintenance of employee records and payroll reports
* Develops and enforces policies and procedures with Executive Management


Information and Physical Security is the responsibility of every employee. In your position you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices of are equal importance, never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management of your system accounts and equipment. If you witness any security violation you should immediately report it to management.



* Master’s degree or equivalent from an accredited college with major course works in human resources, business administration, marketing or related field preferred; or 10 to 15 years’ experience in Human Resources Management in a Director or above level. Experience with payroll, employee relations, issue resolution, recruiting, and workers compensation highly preferred.
* Advanced HR certification(s).


10 – 15 years’ experience in a Human Resources Management position


* Considerable knowledge of principles and practices of human resources specifically payroll, benefits, and 401K.
* Principles and practices of customer service.
* Establish a good working relationship with team members and internal contacts in order to maintain and continuously strive to improve the level of overall service being provided.
* Working knowledge of modern office procedures, methods, and computer equipment.
* Professional attitude, enthusiastic, and reliable


* Communication Proficiency
* Ethical Conduct
* Business Acumen
* Strategic Thinking
* Leadership
* Technical Capacity
* Problem Solving / Analysis
* Personal Effectiveness / Credibility
* Strong organizational skills and attention to detail


* Ability to comply with rules, regulations, laws and methods as related to debt collection.
* Work independently in the absence of immediate supervision
* Ability to handle and resolve recurring problems
* Ability to multi-task
* Successfully pass pre-employment (post offer) background check
* Travel involved and required.


As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, as an example. Some of the most important factors in an investigation are the individual’s honesty, candor, and thoroughness in the completion of their security forms. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process.

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work may require frequent weekend and evening work. This position has travel requirements and may require overnight travel.

While performing the duties of this position, the physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.


This job description reflects management’s assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing in the herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Coast Professional, Inc. is an Equal Opportunity/Affirmative Action Employer M/F/Vet/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.